Frequently Asked Questions
Everything you need to know about shopping with Annie's Ibiza
How long will it take for my order to arrive?
We offer worldwide express shipping. Orders within the UK typically arrive in 1-2 business days, while international deliveries generally take 3-5 business days depending on your location.
What is your return policy for luxury items?
We accept returns on unworn items with all original tags attached within 14 days of delivery. Please note that certain vintage or limited-edition pieces may be subject to specific return conditions mentioned on the product page.
Are the items sold online the same as in the Ibiza boutique?
Yes, our online store features a curated selection of our most popular pieces and exclusive collaborations found in our physical boutique, though some one-of-a-kind vintage items may be exclusive to the shop.
Do I have to pay import duties and taxes?
For orders outside of the UK, import duties and taxes may apply upon arrival. These charges are determined by your local customs office and are the responsibility of the customer.
How can I ensure I choose the right size?
Each product page includes a detailed size guide and specific fit notes. If you are between sizes or need styling advice, our personal shopping team is available via email to assist you.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.